Warranty Policy for GearClix

Warranty Policy for GearClix

At GearClix, we provide our customers with high-quality photography equipment and exceptional service. This Warranty Policy outlines the terms and conditions of the warranty coverage for products purchased from our website.

 

1. Warranty Coverage

All products sold by GearClix come with a GearClix’s warranty that covers defects in materials and workmanship under normal use.

 

2. Warranty Period

The warranty period generally begins on the date of purchase and lasts for the following duration:

Camera, Camcorder and Lens: 3 years

Accessories (tripods, bags, etc.): No Return, No Warranty

 

3. What is Covered

The warranty covers:

Defects in materials and workmanship.

Malfunctions that occur under normal use.

 

4. What is Not Covered

The warranty does not cover:

Damage caused by misuse, abuse, or neglect, water and sand damage.

Damage resulting from accidents, unauthorized repairs, or modifications.

Normal wear and tear, including scratches, dents, and cosmetic damage.

 

5. How to Make a Warranty Claim

To make a warranty claim, please follow these steps:

Contact our customer service team at customersupport@gearclix.com to initiate the warranty process.

Provide your order number, a description of the issue, and any relevant photos or documentation.

If your claim is approved, we will provide instructions for returning the product.

 

6. Confirmation on Repair

Upon receiving the returned product, we will inspect it to determine if it is covered under warranty. If the product is found to be defective, we will send it to the authorized repair centre to repair it.

 

7. Shipping Costs

Customers are responsible for shipping costs associated with returning products for warranty claims. However, if the warranty claim is approved, we will cover the shipping costs for sending the repaired or replaced product back to you.

 

8. Changes to This Policy

We reserve the right to modify this Warranty Policy at any time. Your continued use of our services after any changes constitutes your acceptance of the new policy.

 

9. Contact Us

If you have any questions or concerns about our Warranty Policy, please contact us at customersupport@gearclix.com.